Return Policy

Right of Withdrawal

In accordance with German consumer protection law (§ 312g BGB), you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may use the contact information provided on this website.

Return Period

You may return unused products within 14 days of receiving the goods for a full refund or exchange. Products must be in their original condition with all packaging and documentation included. The 14-day period begins on the day you receive the goods.

Return Process

To initiate a return, please contact us at spectro@yluzarinxlyer.world or visit our location at Prinzenstraße 85, 10969 Berlin, Germany. We will provide you with return instructions and a return authorization number.

Product Condition

Returned products must be unused and in their original packaging. Products that show signs of use, damage, or missing components may not be eligible for a full refund.

Refund Processing

We will reimburse you for all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Return Shipping Costs

You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal, you are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods made to your specifications or clearly personalized, or goods which are liable to deteriorate or expire rapidly.

Exchanges

We are happy to exchange products for different sizes or models, subject to availability. Please contact us to arrange an exchange before returning your product.